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The player from Japan is experiencing difficulties withdrawing his funds. The casino stated that the player’s account had been blocked due to being registered using details different from those of the player. The player was asked to provide the documents that they had submitted to the casino to us, but there was no further response from them. Despite wagering around a significant amount, her balance was reset to $0, and she received only a minimal compensation, which she deemed unfair. The player reached an agreement with the casino outside of the complaint thread. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Joy Casino.
Communication is quite free and does not always fit into formal standards. However, we have not encountered abusive comments, but rather irony that sometimes helps to ease the atmosphere. Other complaints we found in the forums (which we mentioned in the section about payments) include dissatisfaction caused by the low payout rate. Namely, he showed records of game statistics and tried to explain what went wrong. Not all players agreed with the casino’s opinion, but many found these explanations to be fair. It is obvious that such situations are very difficult to deal with, but we can not leave without attention to the attempt of JoyCasino staff to solve the problem.
But if you like to get a bonus, you have to deposit 20 USD or more. For example, a user gets a 50% bonus for the first deposit amounting from 20 USD to 50 USD. By making a deposit of 50 USD to 300 USD, a player gets a 150% bonus. If the amount of the first deposit varies from 300 USD to 2,000 USD, a player will receive a 100% bonus.
Joycasino withdrawal processes are simple and efficient, but withdrawing bonus funds requires fulfilling wagering requirements. Players should check Joycasino payment methods to ensure smooth transactions. Always review bonus terms before claiming an offer to avoid unexpected restrictions when cashing out your winnings.
